Surcheros Rewards

FAQs 

Q: I already have the Surcheros online ordering and/or loyalty apps. Do I have to download the new one? 

A: Yes! You must download the new app. We are sorry for the inconvenience but downloading the NEW Surcheros app will enable you to have a better user experience and combines both online ordering and REWARDS in one place.

Q: I already have a Surcheros loyalty account. What happens to those points? 

A: When you download our NEW Surcheros app, you will be able to transfer your current rewards account using your existing mobile number. Saying YES when you come to the “Migrate your loyalty points” prompt will direct you to move your current points. 

Q: I signed up for rewards using the new app but what happened to the points I had on the old app?

A: Your points are ready for you to claim! Go to the More tab at the bottom in the NEW Surcheros app. In your Profile, you will find the prompt “Migrate my points”.  

Q: I downloaded the new app and see that my points have not transferred. What do I do?

A: Please allow 1 day for all updates to be made. If the points do not show up in your new account, please contact us at support@surcheros.com. 

Q: How do I get credit and build points for dining at Surcheros?  

A: There are 4 ways to get credit: 

        1)    Allow our cashier to scan your account QR code before checking out. 

        2)    Give your mobile number to the cashier before checking out. 

        3)    Keep your receipt and scan the QR code at the bottom of the receipt, using the Surcheros app. 

        4)    Pick-up orders placed via the Surcheros app will automatically accumulate points in your account.

Q: How long do I have to scan my receipt?  

A: Three (3) days from the date of purchase. After three (3) days, the transaction is no longer eligible for earning.

Q: How do I check my point balance? 

A: Your points balance can be checked in the Surcheros app. If unable to access via the app, contact support@surcheros.com.

Q: How do I know when I have earned a REWARD? 

A: You will receive a notification in your account. You can also check the Redeem section located in the Surcheros app.

Q: Do points expire?

A: Yes, points expire when left unredeemed for 2 years. We do send a courtesy notification 60 days before the expiration.  

Q: What happens to unused REWARDS? 

A: Unused REWARDS expire 90 days from when they are received.

Q: Can I redeem my points for cash? 

A: No. Points and REWARDS may only be redeemed for REWARDS listed in the app.  

Q: Can I use a coupon in addition to redeeming a REWARD? 

A: No. Coupons and other discounts cannot be combined with a REWARD purchase.

Q: Can I use more than one REWARD at a time? 

A: No. Currently, only one REWARD is allowed at a time. We are working to allow more redemptions on a single visit which will come at a later date.

Q: Will I earn points when I purchase a gift card? 

A: No, points are only earned when a gift card is utilized for a purchase but not when a gift card is created. 

Q: I activated two REWARDS but I can only use one, did I lose my points for the second REWARD? 

A: No. Points are only spent when a code is redeemed. Points stay on your account if a activation code expires.

Q: Can I use REWARDS for online delivery service orders? 

A: No. Unfortunately, REWARDS cannot be redeemed when placing orders with partners such as DoorDash or ezCater.

Q: Can I earn points and redeem REWARDS at any Surcheros location? 

A: Yes! All Surcheros locations participate in the Surcheros REWARDS program.

Q: I just created my account, can I earn points for past transactions?

A: Any accounts created within three (3) days of purchase will be able to claim a transaction. If an account is created beyond the three (3) day limit, past transactions are not eligible to be claimed.